Vsee Phone Number

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Phone Number 650.390.6970 VSee is your one-stop shop for designing, building, and hosting a complete online telehealth platform that makes doctor video consultations simple for both patients and providers. VSee's simple, secure video chat was developed by Stanford University human factors researchers and network engineers. Jan 29, 2020 Please contact us at help@vsee.com for assistance. See other recommendations at the bottom of this article. Identify the person who is causing the echo. In a one-to-one call, if you are hearing an echo of your voice, it means that the other user's microphone is causing the echo. Please visit help.vsee.com or call (650) 614-1746. VSee support staff hours are from 6AM-6PM PT (Mon-Fri). Close × Waiting Room Notifications.


COMMON AUDIO ISSUES

  • Audio is choppy, cutting in and out a few times
  • Audio is too soft or none at all
  • Echo
  • No audio on mobile devices, usually due to permissions not set


COMMON FACTORS AFFECTING AUDIO QUALITY

  • Network stability
  • CPU usage
  • Hardware


CHOPPY AUDIO (CUTTING IN AND OUT)

1. Open your Network Statistics window while in a call. See https://help.vsee.com/kb/articles/show-network-warnings-and-statistics

2. Check the graphs.

  • Users > Network Delay. If you see spikes, your could be having network issues which may cause poor audio and video quality.
  • Users > CPU. If the bar is hitting nearly 90-100%, your CPU is maxed out which may be causing poor audio and video quality.

3. It is also possible that your network is good but that of other call participants are not. This will still cause audio issues. Please check their data.

4. Try to restart your device and advise the other participants to do so as well.

5. Test your network stability. See https://help.vsee.com/kb/articles/network-stability-test-packet-loss-jitter-round-trip-time

6. See other recommendations at the bottom of this article.


SOFT OR NO AUDIO

1. Please make sure you and the other call participants have tried the following:

  • Check that each of your microphone and speaker is not muted.
  • Turn up other call participant's volume using the slider at the bottom of their video window. Get them to speak into their microphone.
  • Make sure to quit other video conferencing software (e.g. Skype, Hangouts). Quit VSee and check if the camera light is still on. If still on, both camera and perhaps the speaker is already in use by other applications.
  • Try to restart your device and advise the other participants to do so as well.

2. Run a guided audio/video check here.

3. To manually check your audio settings, click on the gear icon then Audio tab. Select your best mic and speaker from the dropdown list.

4. If you are in a call, go to this same setting by clicking on More > Settings > Audio and Camera Setup on your video window.

5. The green wave form under Microphone must be moving. If not moving:

  • Choose another microphone from the dropdown list.
  • Search 'Microphone privacy settings' on the Windows search bar. Make sure you have allowed other apps to access your microphone.

6. Try to adjust the volume slider and click on the play button under Speaker.

7. If still no audio, we recommend updating your audio drivers through your computer's Device Manager or System Settings. Please contact us at help@vsee.com for assistance.

8. See other recommendations at the bottom of this article.


ECHO

1. Identify the person who is causing the echo.

Vsee Phone Number Customer Service

  • In a one-to-one call, if you are hearing an echo of your voice, it means that the other user's microphone is causing the echo.
  • In a group call, if you are hearing an echo, check the video window of the call participants who are not speaking but have a green audio wave that is moving. This means the microphone is picking up sound from that speaker and causing echo.

2. Try to use headphones. This completely eliminates the possibility of echo. Turning the speaker volume all the way up also causes clipping.

3. Mute the microphone if you are not talking.

4. Switch devices. If you are using the webcam mic, we suggest using the built-in mic and speaker. Sometimes when the microphone and speaker are two different devices - there's clock drift - which would cause echo.

5. Consider using speaker phones. We recommend the Jabra 410 Speakerphone or Jabra 510 for Bluetooth support.

6. Try switching between AEC (Audio Echo Cancellation) and AECm.

  • Windows: On the video window, click Settings (gear icon) > Audio and Camera Setup > Advanced link
  • Mac: VSee menu > Audio and Camera Setup > Microphone > Advanced link


RECOMMENDATIONS TO IMPROVE AUDIO QUALITY

  • If you or another call participant are having audio issues, adjusting the video resolution may help. See https://help.vsee.com/kb/articles/adjust-video-resolution-and-frame-rate
  • Consider upgrading your internet plan to a higher bandwidth.
  • Use wired connection (LAN cable) instead of Wi-Fi.
  • Move your device closer to the Wi-Fi hotspot or router.
  • Consider upgrading your computer or mobile device especially if using older ones.
  • Make sure you are not running other video conferencing software (e.g. Skype, Facetime).
  • If in a group call, consider reducing the number of participants. Your network probably cannot handle too many call connections at a time.

Using Lenove ThinkPad? See https://help.vsee.com/kb/articles/mic-muted-by-default-on-lenovo-thinkpad

We are here to assist! Please contact us at help@vsee.com if you continue to experience call quality issues.



The CDC has announced that it is “aggressively responding to the global outbreak of COVID-19 and preparing for the potential of community spread in the US.”And a key recommendation is the use of telehealth solutions and virtual visits.
We offer you the option that will allow new patients to make virtual visits without creating an account. They simply click 'Enter the waiting room', fill out an admission form with the consent of telemedicine, and then drop into a patient waiting line.

Providers receive mobile or portable notifications when patients are in line. They can quickly scan the patient queue for top complaints and rank the most severe cases to handle first.

The patient does not need to download any video plugins and can start a video consultation. (* Note: the video in the browser is compatible with Chrome, Firefox and Microsoft Edge).

Step 1:
Step 2:
Service
Step 3:

Train one nurse or doctor to staff the hotline, and go live. Steps 1 – 3 can normally be done within 24 hours.

Step 4:

If your patient load increases, you can easily add more providers to cover the hotline – where VSee distributes your patient load across your pool of providers similar to the way Uber sends car requests to its pool of drivers.

Step 5:

If the patient load is high, you can also add a virtual front desk (e.g. customer service representative, MA, nurse, etc.) to engage with the patient via chat or video call first. The front desk can route the patient to a nurse, doctor, or specialist as necessary. The Virtual front desk is highly recommended since it improves patient satisfaction and provider productivity.

Step 6:

If the patient has chronic conditions, you can ship medical devices (e.g. digital thermometer, blood pressure cuff, etc.) to the patient’s home so you can remotely monitor them.

Step 7:

VSee can also create your own branded telemedicine mobile app within a few weeks. In addition to virtual visits and remote patient monitoring, you can also use your branded mobile app to push the latest health news and other announcements to the patients. Contact Us for more details.

Telehealth-1 – VSee’s unique telehealth platform makes it possible for hospitals, urgent care centers, and community health centers to staff and distribute workloads in the way that is most efficient for your particular organization. It gives you the ability to build effective telehealth workflows and to manage multiple work sites and remote providers online – whether for the coronavirus, seasonal flu, or other high volume issues.
Caring for patients in quarantine imposes health risks to the medical providers. The key to minimizing infection is decreasing the number of times they must break the quarantine boundary. Common quarantine procedures includes:

putting on and taking off heavy biohazard suits that are hot inside and hard to maneuver in
getting sprayed down with chemicals to kill the virus
burning any used suits to prevent the spread of the virus (in the case of Ebola)
Even with all this protective gear and safety measures, every time providers have to break the quarantine line, it means there is a chance for the virus to spread.

Here is how you can quickly set up VSee to create a telehealth quarantine solution to minimize the need for providers to break the quarantine boundary.
Have both the patient and medical staff create a free VSee Messenger account. This will allow them to securely communicate via chat and video. You can create one here:
• Step 1: Put a small form factor computer (~$299) in the quarantine room

• Step 2: Attach an HD pan, tilt, zoom camera (we recommend Logitech or Minnray) to the computer. VSee features remote PTZ camera control.

• Step 3: Attach a USB screen capture device (~$99) to the video output of the vital sign monitor, and connect the USB to the computer. VSee allows you to stream the vital signs to the remote providers.

• Step 4: Set VSee on auto-accept for the medical provider account(s). (A normal VSee call requires the callee to accept a call. Auto-accept allows a named set of user accounts to connect without the callee having to accept the call.)

Vsee Help Phone Number

• Step 5: Have a single remote staff monitor 30-100 quarantine rooms this way.

Similar to the configuration 2, VSee can add a hardware to use the TV in the patient room as a telemedicine terminal, where we can do semi-transparent overlay of

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medication reminders,
patient instructions, and
video calling on live TV.
You can also do Amazon Alexa integration such as “call nurse” that would launch VSee and connect to the nurse on call.

Contact Telehealth-1 for Coronavirus Telehealth Advising
Please contact us if you would like more in-depth advice regarding the implementation of the solutions. Our system been involved with implementing the solutions listed here and is available to advise your hospital and government on how to go live with your coronavirus telehealth solution.